By Jim Symcox on Jan 28, 2012 in business coaching, business decline, Business Growth, Business Health, Business Process Improvement, Business Risk | 0 Comments
As I opened the door the six people in the open plan office looked around. “Hi there, I’ve come to see Steve”, I said brightly. As a man they returned their gaze to their computer screens. They all had the hunched and dejected look of a team that resides at the bottom of the bottom [...]
By Jim Symcox on Dec 30, 2011 in Business Growth, Business Process Improvement, Leadership, Leadership Training, Project Management | 0 Comments
When I run my time management workshops I often find that companies have been sucked into having regular meetings and often they’re run very badly. Here are some ways that a meeting can go wrong: a) attendees arriving late b) People talking to their neighbour (off-topic) during the meeting c) People wanting to only talk [...]
By Jim Symcox on Aug 1, 2008 in business coaching, Business Growth, Business Process Improvement, Entrepreneurs, mentoring, self development | 0 Comments
We all need a little criticism in our lives. Otherwise how could we improve? However, the carpers, the doubters and the envious we can do without. Ex-president Theodore Roosevelt said it best, “It is not the critic who counts; not the man who points out how the strong man stumbles, or where the doer of [...]
By Jim Symcox on Apr 8, 2008 in Business Growth, Business Process Improvement, Customer Service | 0 Comments
So much has been written and said about business improvement that it can be difficult to know how to go about it. Phrases such as “Tiger teams”, “Quality Circles”, “Total Quality Management” and “Six Sigma” are bandied about by companies who are trying to improve their business. Business always benefits from improvements focused on the [...]
