By Jim Symcox on Oct 12, 2011 in Branding, Business Growth, Customer Relationship Management, Customer Service, Entrepreneur, Entrepreneurs, Events, Leadership, Leadership Training, Management training, Marketing | 0 Comments
We all like to think we have a valuable ability to do an amazing presentation to our clients, employees and others. Unfortunately from long and sometimes bitter experience I can attest to the fact that there are very few people who are great presenters from the day they start. I’ve actually sat through presentations where [...]
By Jim Symcox on Mar 31, 2009 in Customer Relationship Management, Virgin, Virgin Mobile | 0 Comments
As you know I’ve been reading Richard Branson’s book “Business Stripped Bare” and from it you’d be forgiven for believing that great customer service was one of their key values. I like Richard Branson, I like his books, I don’t like the way I was treated by his Virgin Mobile sales team. This is a [...]
By Jim Symcox on Mar 2, 2009 in blogging, Customer Relationship Management, Customer Service, Marketing, Marketing Message | 0 Comments
Social networking pioneers lament that too many use social networking for marketing or Search engine optimisation. Some I’ve seen say they believe that marketing is pushing out the relationships constructed through social media sites, before marketing was used. And yet good marketing is all about building relationships with the people you know are the right [...]
By Jim Symcox on Mar 2, 2009 in blogging, Customer Relationship Management, Customer Service, Marketing, Marketing Message | 0 Comments
Social networking pioneers lament that too many use social networking for marketing or Search engine optimisation. Some I’ve seen say they believe that marketing is pushing out the relationships constructed through social media sites, before marketing was used. And yet good marketing is all about building relationships with the people you know are the right [...]
By Jim Symcox on Feb 26, 2007 in CRM, Customer Relationship Management | 0 Comments
Having just talked to Rob who mentioned CRM it took me back to a time when I’d developed CRM solutions and implemented CRM packages. It was whilst working as an external consultant. Believe me I’ve seen many different ways the systems are used, or abused. No one can argue that Customer Relationship Management, more commonly known as CRM, is [...]
