We all like to think we have a valuable ability to do an amazing presentation to our clients, employees and others. Unfortunately from long and sometimes bitter experience I can attest to the fact that there are very few people who are great presenters from the day they start. I’ve actually sat through presentations where [...]

The Apprentices hold a city high flyer evening event and manage to ruffle feathers and of course one gets fired. This explains who and why…

Social networking pioneers lament that too many use social networking for marketing or Search engine optimisation. Some I’ve seen say they believe that marketing is pushing out the relationships constructed through social media sites, before marketing was used. And yet good marketing is all about building relationships with the people you know are the right [...]

Social networking pioneers lament that too many use social networking for marketing or Search engine optimisation. Some I’ve seen say they believe that marketing is pushing out the relationships constructed through social media sites, before marketing was used. And yet good marketing is all about building relationships with the people you know are the right [...]

Henry Ford said, “You can do anything if you have enthusiasm. Enthusiasm is the yeast that makes your hopes rise to the stars.” And that’s what we all have when we start our new job, or business. And yet what starts with piles of enthusiasm can grind down into a living hell. Too often I’ve [...]

You’ll be pleased to know that you’re not alone in thinking that the Internet has nothing to do with your business. After all you don’t get any sales from your web site. You even write a blog and nothing happens there. So you may be asking why you should be investing anything into the Internet. [...]

Your company has been swimming along minding its own business when whammo! Something happens to throw it off course and slip from making a slight profit to haemorrhaging money at a rate that looks as though it can never end. If it’s a physical challenge like an earthquake, flood or fire you should already have [...]

So much has been written and said about business improvement that it can be difficult to know how to go about it. Phrases such as “Tiger teams”, “Quality Circles”, “Total Quality Management” and “Six Sigma” are bandied about by companies who are trying to improve their business. Business always benefits from improvements focused on the [...]

Continuing my look at Virgin Mobiles customer relationship management in real life. You may remember that over the last few weeks I’ve had a replacement for my Lobster mobile from an NTL deal and have now been promised a Motorola Pebl as a further replacement… Or have I? When I rang my super friendly Virgin Mobile rep [...]