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Virgin Mobile – Need To Review Their Processes »

The story continues as Virgin mobile trys to get me my new mobile phone

Virgin Mobile – My Customer "Experience" »

As you know I’ve been reading Richard Branson’s book “Business Stripped Bare” and from it you’d be forgiven for believing that great customer service was one of their key values. I like Richard Branson, I like his books, I don’t like the way I was treated by his Virgin Mobile sales team. This is a [...]

Virgin Mobile: "The Story So Far Of a Promise Broken" »

Continuing my look at Virgin Mobiles customer relationship management in real life. You may remember that over the last few weeks I’ve had a replacement for my Lobster mobile from an NTL deal and have now been promised a Motorola Pebl as a further replacement… Or have I? When I rang my super friendly Virgin Mobile rep [...]

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