Virgin Mobile – Need To Review Their Processes »
By Jim Symcox on Apr 5, 2009 in Virgin, Virgin Mobile | 2 Comments
The story continues as Virgin mobile trys to get me my new mobile phone
Category: Virgin Mobile
Virgin Mobile – My Customer "Experience" »
By Jim Symcox on Mar 31, 2009 in Customer Relationship Management, Virgin, Virgin Mobile | 0 Comments
As you know I’ve been reading Richard Branson’s book “Business Stripped Bare” and from it you’d be forgiven for believing that great customer service was one of their key values. I like Richard Branson, I like his books, I don’t like the way I was treated by his Virgin Mobile sales team. This is a [...]
Virgin Mobile: "The Story So Far Of a Promise Broken" »
By Jim Symcox on Dec 19, 2006 in Customer Service, Lobster, NTL, Virgin, Virgin Mobile | 0 Comments
Continuing my look at Virgin Mobiles customer relationship management in real life. You may remember that over the last few weeks I’ve had a replacement for my Lobster mobile from an NTL deal and have now been promised a Motorola Pebl as a further replacement… Or have I? When I rang my super friendly Virgin Mobile rep [...]
